Returns & Exchanges

SATISFACTION GUARANTEE

100% Satisfaction Guaranteed

At SousVide Supreme, we stand behind the quality of our products and we are committed to the highest standards of customer service. If you are not completely satisfied with your SousVide Supreme purchase for any reason, then you can return the product for a full, no-hassle refund within 90 days. Shipping charges are not refundable. Please contact us to receive a return authorization.

Our products are covered by a comprehensive warranty against defects or malfunction for 1 year. Should you encounter any issues with your product, please contact us and we will gladly replace any item with an exact item or similar item of equal or greater value.

The above policy covers new product only. Refurbished products are covered by a 3 month warranty, as detailed in the product description.

If you have any questions about your SousVide Supreme product, please see our Technical Support page or Frequently Asked Questions. You may also contact Customer Service at customerservice@sousvidesupreme.com.

 

RETURNS & EXCHANGES

How to Return or Exchange your SousVide Supreme Product

Please keep the original box and packaging material for 90 days. In the unlikely event that you are not 100% satisfied with your SousVide Supreme product, please use the original packaging and material to return the product within the 90-day money back guarantee period. Product must be received in clean and working condition (unless otherwise noted). In an effort to expedite the return process, please contact customer support by email for a Return Merchandise Authorization (RMA) number and for detailed instructions on returning.

For additional customer support inquiries, please email customerservice@sousvidesupreme.com.